Return

RETURN/EXCHANGE
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

Please note that the full order amount (including shipping) will only be refunded if all items on the order are returned. Should you, by mistake, receive the wrong item, we will of course pay for the return shipping. In this case, simply use the enclosed GLS label.

If you return a 2-piece offer item, of which you only keep one, you will be credited as if you had not taken advantage of the 2-piece offer and had only purchased one item.

If you return goods purchased with free shipping, of which you keep goods worth less than 900 DKK, the shipping price (39-49 DKK) will be added when crediting.

Please note that if you wish to exchange the item, you must cover the shipping costs for the exchanged item yourself. We will be happy to provide a shipping label for you to use for a fee.

Please enclose a copy of the order confirmation with the returned goods and the process will be faster if you fill out our return form.

Returned goods will be refunded 100% if the above is complied with.

RETURNING GIFTS
If you have received a gift purchased from Club Collection and wish to return the item, you have the following options:

We can either exchange it for another item of similar value or issue a credit note. As the gift recipient, you have until the end of 14 days (from the date you received the gift) to notify us that you regret it and then 14 days to return the gift (see also the general terms and conditions of sale).

However, if you find an item that is more expensive, you have the option to pay the difference as well as delivery costs if you want to have it sent instead.

The money can also be refunded upon presentation of the order confirmation or exchange label, however, we will only refund to the card used when ordering the gift in the first place.

You can also cancel/exchange the gift by physically coming into our store Monday to Friday 10:00-17:30. Saturday 10:00-14:00.